Software profile
BookingKoala: what to check before you buy
Inspect the scope of booking changes and the separate cancellation/refund steps.
What the documentation establishes
BookingKoala lists customer booking forms and provider mobile scheduling in Starter, with SMS notifications added in Growing.
BookingKoala documents a per-booking cancellation-fee waiver and says resuming a canceled booking does not automatically refund that fee; a customer refund must be performed manually.
BookingKoala documents moving This Booking Only or All Future Appointments into the unassigned folder.
Take this into the demo
Cancel and resume a fictional booking, then ask to see the refund step. Move one booking versus all future appointments into the unassigned folder.
These are documentation-based evaluation notes. They do not establish comparative reliability or a complete feature inventory. Confirm the version, plan and current offer with the vendor.
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